Because we provide custom publishing and creative services, requests for refunds must be submitted in writing within 14 days of purchase. Eligible refunds apply only when services have not been rendered or are incomplete due to our error.
Work that has been completed, delivered, or substantially started (including drafts, illustrations, edited manuscripts, audiobook files, or marketing materials) is non‑refundable.
To request a refund, email [Insert Contact Email] with your order number, reason for request, and supporting documents.
Refund requests are evaluated case‑by‑case. If approved, refunds are issued within 15 days to the original payment method.
In some cases, partial credits or future service credits may be offered at Bookemon’s discretion.
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